Crisis Support

Through our crisis support services you get a strong complement to your own crisis organization through accessibility, support, skills, assessment and advice. Managing a crisis in an optimal way is about being well prepared and taking the right actions quickly when the crisis is a fact.

Crisis support at all stages

Good care in crisis situations not only has immediate stabilizing effects, but also has a long-term positive impact on the relationship between managers and employees. Falck helps to create well-functioning crisis management organizations and offers qualified support before, during and after a crisis.

During a crisis – 24/7 crisis support

• Access to a 24/7 or daytime hotline, you choose. Your employees and managers can then quickly get in touch with Falck's crisis specialists.
• Manager's guide to dealing with the crisis with our crisis specialists. They make an assessment of the situation and recommendations on proper actions.
• Professional support to be able to make the right assessments in a vulnerable position.
• Falck's crisis specialists can be reached within 15 minutes and support is provided within 1-12 hours depending on geography, location and time. In an emergency, managers are guided and given customized help.

After a crisis – continued support

• Continued support after the acute phase through both individual actions, as well as actions at group level.
• Psychological and medical assessment if necessary.

Before anything happens – preventive crisis management

• Help to prepare and crisis-proof the organization based on requirements from the Swedish Work Environment Authority's regulations in first aid and crisis support (AFS 1999:7).
• Support in developing a crisis plan.
• Tailor-made training for your managers, supervisors and crisis groups.
• Process-led scenario exercises to know how to act if a crisis occurs. Employees are trained in First Aid.